Privacy Policy

Maison Iman - FZCO is the controller of personal information described in this policy. We are a Dubai-based events, marketing and public relations business operating from Dubai Silicon Oasis, Dubai, United Arab Emirates.

For privacy questions or requests, contact info@maisoniman.ae.

We may collect information you provide directly, including your name, email address, telephone number, organisation, project location, preferred timing, budget range, enquiry details and information you choose to enter into the website’s digital concierge.

Subject to your cookie choices, we may also receive technical and usage information such as device, browser, approximate location, pages visited, referral source and campaign parameters.

We process enquiry and business information to take steps at your request toward a possible engagement, perform agreed services, maintain appropriate business and accounting records, comply with legal obligations, protect our rights and systems, and respond to disputes or official requests.

The digital concierge processes questions to provide approved information, understand the type of assistance requested and, where you choose to submit your details, create a lead for personal follow-up. You should not enter confidential, sensitive or unnecessary personal information into the concierge.

Analytics and marketing technologies are used only where you have made the relevant optional consent choice. You may withdraw that consent through “Cookie settings” or the opt-out route in a marketing communication.

• To respond to enquiries and assess potential engagements.
• To provide bilingual digital-concierge guidance and route requests to the appropriate team.
• To prepare proposals, plan services and manage client relationships.
• To protect the website, prevent misuse and maintain records.
• To measure website performance where analytics consent has been provided.
• To send optional updates where separate marketing consent has been provided.

We may share information with providers supporting website hosting, databases and authentication, transactional email, customer relationship management, professional advice, digital-concierge language processing, analytics and advertising. Current technology providers may include Vercel, Supabase, Resend, OpenAI, Google and Meta, depending on the service and your consent choices.

Providers receive only information reasonably required for the relevant service and are subject to applicable contractual, technical or platform controls. We may also disclose information where required by law, a competent authority, or to establish, exercise or defend legal rights.

We do not sell personal information.

Some providers may process information outside the United Arab Emirates. Where this occurs, Maison Iman takes reasonable steps to use an appropriate lawful transfer mechanism and safeguards relevant to the destination, provider and nature of the information.

You may contact us for information about the categories of recipients and safeguards used for cross-border processing.

We retain information only for as long as reasonably needed for the purpose collected, legal or accounting requirements, dispute management and business continuity. Retention periods are determined by the nature of the enquiry or relationship, contractual and statutory requirements, and whether information is needed to establish or defend legal rights.

We use access controls, authentication, audit records and reputable infrastructure to reduce the risk of unauthorised access, loss or misuse. No system can be guaranteed completely secure. Where required by applicable law, we will notify affected individuals and the relevant authority of a qualifying personal-data breach.

The digital concierge may use automated language processing to answer general questions from approved Maison Iman information and identify when a personal response is required. It is not authorised to confirm prices, availability, bookings, contractual commitments or guaranteed outcomes.

Maison Iman does not use information submitted through this website to make solely automated decisions that produce legal or similarly significant effects. Analytics and advertising providers may perform measurement or audience-related processing only where the relevant consent has been given.

Subject to applicable law, you may ask to receive information about processing, access personal information, correct or update it, request deletion, restrict or stop certain processing, object to direct marketing, and receive or transfer information in a machine-readable format where the legal conditions for portability apply.

You may withdraw consent at any time without affecting processing that was lawful before withdrawal. Use “Cookie settings” in the website footer to change website choices, or use the opt-out route included in marketing communications.

If you believe your information has been processed contrary to applicable law, you may contact us first and may also submit a complaint to the UAE Data Office or another competent authority in accordance with the procedures available under applicable law.

We may update this policy when our services, technology or legal obligations change. The current version and update date will remain available on this page.